- ONLINE SECURE PAYMENT
- NO CAR PARKING CHARGES
- NO BABYSEAT & BOOSTERSEAT CHARGES
- NO NIGHT OR WEEKEND CHARGES
- NO ADVANCE PAYMENTS
- NO TUNNEL FEES
- NO HIDDEN CHARGES
TERMS & CONDITIONS
All bookings are made subject to the following terms and it is your responsibility to ensure that you have read, understood and agree to the following:
Administrative Booking Terms & Conditions of Airport Transfer
The following administrative terms apply in relation to contracts arranged by Socio Tours Limited, as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by privateairporttransfer.com, which is the trading name of Socio Tours.
References to you and your in these administrative terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). We, us and our means Socio Tours..
1. Socio Tours.
1.1 Socio Tours.is a limited company registered in Turkey, whose registered office address is Yeni Mah.Adnan Menderes Bulvari 1204 Sok No 364. Its TURSAB registration number is 5900 and its VAT Registration number is 7300342349.
1.2 Socio Tours is at all times acting as the duly authorised agent of the supplier nominated on the written confirmation issued by Socio Tours (the written confirmation). The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the supplier. Therefore we strongly advise you to read them. Since Socio Tours acts as agent, it cannot accept any liability arising from the provision of the transfer services to you by the supplier.
2. Status of the Passenger(s) and their agents
The purchaser of the transport services specified in the written confirmation (the Lead Party) and all of the other passengers listed in the written confirmation are the other party to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation, then that agent or other person is acting as the agent of the passengers.
3. Booking and payment
3.1 Bookings may be made online at www.privateairporttransfer.com www.dalamantransfer.co.uk www.sociotours.com (the Website) or by telephone. Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these administrative terms and conditions on behalf of himself or herself and each member of the party
3.2 For online bookings, the Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.
3.3 Full payment is required at the time of booking. On receipt of such payment, Socio Tours will process the booking and issue, by email, fax or post the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the ticket and must be presented to the Socio Tours representative for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and the supplier when the payment is processed and we send the written confirmation.
3.4 All payments made are non-refundable unless the supplier cancels the booking.
4. Child Seats
The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. However there is an exemption for licensed taxis. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.
5. Child Pricing
5.1 Taxis and private transfers (other than private coach transfers): All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child , we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf.
6. Wheelchairs
Suppliers are usually able to transport manual, folding wheelchairs in their vehicles, but passengers must advise Socio Tours at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.
7. Amendments that you make to bookings
7.1 Amendments: Booking amendments relating to flight numbers, timings, accommodation name or address in the same resort, and mobile number can be made on our website free of an administration charge up to 5 days before the first departure date. Less than 5 days before the departure date, these amendments must be made by email to info@sociotours.com and a £10 administration fee will be made.
7.2 Booking amendments for changes in arrival or return dates, resort, number of passengers or vehicle size must be made by email to info@sociotours.com minimum of 5 days before the first departure date. A GBP 10 administration fee will be charged for each booking thus amended.
7.3 For amendments to departure or return dates, resort, number of passengers or vehicle size, made less than 5 days before departure date, these can only be made by email subject to availability, and will incur an administration fee of GBP 12.
7.4 If the amendment leads to an increased cost, this must be paid by the customer at the time of the request .
7.5 Please note that amendments will be subject to the booking conditions of the supplier who is likely to charge amendment fees in addition to the administration fees that we charge as stated above.
8. Cancellation by you
8.1 Cancellations within 5 days of departure are subject to 100% cancellation fee. Cancellations outside of 5 days will be refunded less a GBP 20 administration fee where the cancellation is made via our website and GBP 30 if the cancellation is made over the phone.
9. Late bookings
Bookings can be made up to 24 hours before departure (48 hours on selected routes) and the above terms apply regardless of booking date. Bookings made within 24 hours will have a NO booking fee added.
Fax : 00 90 252 613 62 61
Email Address: info@sociotours.com
10. Baggage allowance and declaration
All baggage must be clearly labelled with the owners name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 70cm x 40cm x 20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. The supplier may make a charge for excess baggage or refuse carriage of the excess items.
11. Conditions of carriage
11.1 The nominated supplier, its drivers and appointed agents, including Socio Tours, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.
11.2 Passengers are not allowed to consume alcohol on any of the suppliers vehicles. Smoking is not permitted unless express permission has been given by the driver. All vehicles provided by the suppliers are fully insured for passenger and third party claims, as required by the local law. Passengers baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by Socio Tours. Socio Tours will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.
11.3 Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire nor that it will reach its destination on time. Socio Tours will not incur any liability in the event of such a delay.
11.4 If your arrival flight is diverted or delayed, we recommend that you contact the supplier via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, an additional charge may be applied. Please refer to the suppliers booking conditions for further details.
11.5 Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of booking. As agents for the nominated supplier, Socio Tours accepts no liability for the failure of the nominated supplier to perform the booking or for any other incident in connection with the booking.
11.6 Socio Tours will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel.
11.7 The following are examples of circumstances which are not within our reasonable control (Force Majeure Event):
* accidents causing delays to the vehicle
* exceptional or severe weather conditions
* compliance with requests of the police
* deaths and accidents on the road
* vandalism and terrorism
* unforeseen traffic delays
* industrial action by third parties
* problems caused by other customers
* other circumstances affecting passenger safety
* road closures due to local fiestas or other events
* properties that are not accessible to type of service booked
* acts of God, flood, earthquake, avalanche or any other natural disaster
* epidemic or pandemic
* war, threat of war or similar
* fire or explosion
* terrorist attack or riots.
11.8 Socio Tours shall not be in breach of these administrative terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these administrative terms and conditions arising from a Force Majeure Event.
11.9 In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience for other passengers.
12. Liability
12.1 We have a duty to select suppliers of transfer services using reasonable skill and care. We have no liability to you for the actual provision of the transfer services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred loss or damage as a result).
12.2 We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the Website.
12.3 We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.
12.4 Our liability to each passenger, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of each passengers booking for the transfer services.
12.5 Nothing in these administrative terms and conditions excludes or limits:
1. our liability to you for any death or personal injury resulting from our negligence;
2. any of your other statutory rights as a consumer that cannot be excluded or limited
13. Complaints
If you experience a problem during your holiday, please inform the supplier. Since your booking is a contract between you and the relevant supplier they will have sole discretion in deciding how to deal with your complaint. Please refer to the booking conditions of the supplier for further details.
14. Travel Insurance
We consider travel insurance and supplier failure insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your holiday.
15. Severability
If any provision or part of a provision, of these administrative terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these administrative terms and conditions and the remainder of these administrative terms and conditions will apply as if the offending provision or part-provision had never been agreed.
16. Assignment
You may not transfer any of your rights or obligations under these administrative terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these administrative terms and conditions without your prior written consent.
17. Privacy
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. We can provide a copy of our Privacy Policy upon request or alternatively please refer to the Website.
18. Governing law and jurisdiction
These administrative terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Turkish courts
Administrative Booking Terms & Conditions of Hotel-Yacht Charter-Holiday Lettings
Socio Tours specialise in holidays to destinations in Turkey. None of the bookings we make for our customers, whether they are for one element (gulet,rent a car,yacht charter, or hotel) or more than one element (yacht charter and hotel), are package holidays as that term is defined by the Package Travel Regulations.The flexibility that Socio Tours offers is that you are under no obligation to book more than 1 holiday element and each element can be booked wholly independently of the others.
Socio Tours General Terms
The General Terms below are in addition to the Terms and Conditions provided by the Principals.
References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean Socio Tours Financial ProtectionTURSAB (Association Of Turkish Travel Agencies)
Socio Tours is a member of TURSAB with membership number 5900.TURSAB and TURSAB members help holidaymakers get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by TURSAB 's Code of Conduct. For further information about TURSAB, the Code of Conduct and arbitration scheme, available to you if you have a complaint about our service, contact TURSAB Dikilitas Asik Kerem Sokak No: 42 Besiktas 34349 Istanbul Tel:(0212) 259 84 04 Fax:(0212) 259 06 56 / 236 39 78 or visit www.tursab.org.tr
Passports, visas and health
All passengers who are British must have a 10-year British Citizen passport. You should note that most countries require your passport to remain valid for a minimum period after the return date to the UK (normally 6 months). If your passport is in its final year of validity, you should check with the Embassy of the country you are visiting, otherwise travel may be denied. As it is not possible to claim against your insurance cover should travel be refused in these circumstances, we suggest you allow plenty of time to make these checks. It is your responsibility prior to booking to ensure that you have a valid passport.
Overseas nationals are responsible for ensuring that their passport allows travel to their chosen destination If you hold an overseas passport you must ensure that you are in possession of any visa necessary to enter the country of your chosen destination. We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we, nor the Principal, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Please be aware that you are responsible for any inoculation requirements for their destination. You may wish to obtain a copy of a useful booklet called Health Advice for Travellers (T6) available by calling 0800 555 777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or their website www.fco.gov.uk . We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
Insurance
We recommend that all passengers take out adequate travel insurance. It is a condition of booking with most Principals that adequate insurance cover is arranged in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Some airlines or Principals may prevent you from travelling, if proof of insurance cannot be provided. We can introduce you to suppliers of suitable cover if required. We accept no liability arising from your failure to obtain adequate cover. If you have booked your insurance through a supplier introduced by us, you will receive a confirmation policy document prior to travel.
Hotel Information
All hotels featured on our website/advertising are booked through the Principal named on your paperwork. Although we cannot check every one of these hotels every season, the ratings featured in our advertising / on our website are the Principal's own ratings and are based on the official tourist board ratings. It is important that you are happy with your choice of hotel at the time of booking. All hotels do represent excellent value for money within their ratings and any that receive an unreasonable proportion of complaints from our customers are dropped from our website/advertising.
If you have a complaint while you are staying at your accommodation you must inform the accommodation management immediately, in order to give them the chance to resolve the problem. Failure to do so may affect your rights under the contract with the Principal. You may lose any right to compensation, If the issue is not resolved to your satisfaction, you should then contact the our representative in the resort If having followed these two steps your problem remains unresolved you should then contact us on 7/24 hour working our operation manager mobile phone +90 532 766 07 26.
Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your accommodation will be booked from the day that you depart the UK for 7 or 14 nights as required. The dates and times of your accommodation booking will be included on your accommodation voucher (please check this carefully). After registration, on arrival at your accommodation, you will be allocated a room. When travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must normally therefore check out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. We will request a late check out for the room, however this is not guaranteed. If we were not to book the hotel until the day that you land (for flights landing in the early hours of the morning), you would not be able to access your room for several hours after your arrival in the hotel. Booking details we pass to hotels so that hotel staff should be aware of your flight timings PLEASE SEND US YOUR FLIGHT DETAILS. They will also be notified on your booking that you require a late check out. Most hotels provide this late checkout facility. This will usually incur a small charge payable on the spot (it is impossible for us to prepay this charge) and should be requested at the start of your stay so as to avoid disappointment. İf any problem please contact whit your local representetive.
We are happy to pass on any special requests you may have to the hotel or Principal concerned with your booking. Please note that while the hotel will make every effort to fulfill your requests they cannot be guaranteed. Special requests do not form part of your contract with them.
If you have any specific requirements when booking your holiday because you or any member of your party is disabled or less mobile, then you must ensure you have chosen and researched your hotel carefully. It is advisable for you to call our dedicated sales team on 00 90 252 613 61 71 prior to making an on line booking so you can inform us of your mobility issues and we can advise on the most suitable hotels for you party.
In resort transfers
Unless you have reserved a transfer separately, no hotel booking includes a transfer. Please ensure that the hotel you have selected is accessible from the airport you have chosen to fly to. It is advisable for you to call our dedicated sales team on 00 90 252 613 61 71 or e-mail us when yu are booking the hotel prior to making an on line booking so we can help you about your transfers.Socio Tours is also licenced airport transfer company whit profesional driver and luxury cars,minibuses and buses
Changes and Cancellations
Should you wish to amend or change your booking, confirmation must be received in writing from the lead named passenger
Charges will be levied by the principal or other supplier and you will be advised of these. In addition, Socio Tours will also charge a fee. Details of charges are set out below.
* Cancellations more than 3 months from departure date will result in a loss of deposit, any charges over this amount levied by the suppliers and our service fees of GBP 30pp, unless you have chosen to book a holiday at a lower cost by paying in full at your time of booking in which case you will lose all monies paid. From time to time as a special offer the deposit on a reservation may be lower than the standard amount of GBP 100 to GBP150 per person or the full cost of your no frills or scheduled flights where selected(see deposit payments section). If such bookings are cancelled before the standard deposit amount has been paid you will still be liable for the difference between the standard deposit amount and the amount you have paid.
* Cancellations within 3 months of the departure date will result in the loss of all monies paid.
If additional monies are due to us at the time of cancellation we reserve the right to collect the remainder of the monies due when you confirm your cancellation from the card used to pay the initial deposit. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards. If we cannot debit the increased cost to cancel your order the booking may remain active and you will be liable for the full remaining balance.
Please note any incorrect information on any documentation received from us must be brought to the attention of the Administration Department of Socio Tours. If you book a hotel or yacht charter online then corrections of any mistakes made in entering passenger titles, initials or surnames will be chargeable immediately the booking has been confirmed by the Principal. Charges will apply to correct any mistake, even if it is simply one letter, an initial or a title.
On line bookings
By clicking to book and entering your personal and payment details on our website, you are making us an offer to purchase the product on your behalf. At this point we immediately re-contact the Principal. Each Principal will still require a short period of time to confirm that your chosen yacht charter / hotel..etc is still available. Although the email confirmation sent to you is NOT contractual acceptance of the Principal's ability to provide this product, it is an acknowledgement that we have received your offer, and should the product be available as detailed on our website then you have entered into a legally binding agreement to purchase this product subject to the Principal's Terms and Conditions.
Once we have received confirmation from the Principal, we will contact you via email to let you know that your order has been booked. The contract is formed when the Principal issues its confirmation invoice and their booking reference number. Please note that once your booking has been confirmed to us, you can only cancel the booking in accordance with the relevant Principal's terms and conditions which may involve cancellation charges. Equally you may also be subject to our cancellation charges to cover our administration costs.
You should also note that each service you book with us is a separate booking. If you make bookings for both accommodation and transfer and we are unable to confirm one of the bookings, the other booking will still stand, and therefore the Principal's booking conditions will apply. If larger groups want to be sure of sufficient availability for any transfer / hotels they should contact our call centre. If two parts of the same group book online on two separate bookings and availability expires between the two bookings we regret therefore that we are unable to cancel the first booking without applying cancellation charges as levied by the Principal.
You should receive a booking summary within 48 hours of your booking request being made. In most cases bookings will be confirmed by email only. We cannot be held responsible where an email does not arrive with you. Unless you have received an email notifying you that your order has been cancelled you must not assume this to be the case. If you wish to check on the status of your order after a 48 hour period has passed, please try to log into the Manage your Booking section of our website. If you cannot log in and your booking shows as pending please call our On Line Team on 00 90 252 613 61 71
Deposit Payments
Where your travel dates are 3 months or more after you book our website offers the facility to pay a deposit. although you will be required to pay the full cost if you are booking no frills or scheduled flights.At certain times during the year we may offer you the opportunity to pay a lower deposit on your booking. Where this is the case, we reserve the right to collect the remainder of the deposit automatically from the card used to pay the initial deposit 28 days after the date of booking. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards. Should we be unable to collect the outstanding deposit amount your booking may be cancelled with a loss of all monies paid to date.
Balance Payments
For all holidays travelling within 3 months, a full balance is due on booking the holiday. All other holidays will be charged a non-refundable deposit on booking. Where you accept the option to book a holiday at a lower cost by paying in full at the time of booking, the whole amount paid is non-refundable should you later wish to cancel the booking, regardless of your date of travel. Please note that payments of balances due must be received by On the Beach Limited no later than 3 months prior to travel. Where you fail to pay us of your own accord, the card you used at the time of booking will be automatically debited for the amount due. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards.
We reserve the right to charge an administration fee of £20.00 per person per day where payments are received after this time. We also reserve the right to levy 2.95% of the transaction value where payments are made by credit card and 1.45% where payments are made by debit card. Electron cards carry no fee. If for any reason we do not receive payment, we shall be entitled to cancel your booking. In this event you will lose all monies you have previously paid and additionally you will be liable for any cancellation fees set out in the Principal's Terms and Conditions. Credit and debit card fees are unfortunately non-refundable.
Complaints procedure
We hope your travel arrangements run as smoothly as possible and you enjoy your time abroad, however if you feel the need to complain we recommend that you immediately inform a representative of the Principal, airline or hotel reception staff, whilst you are abroad. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you are not satisfied, you must follow this up in writing (by post only) immediately on return t (or at the very latest within 28 days) DIRECTLY to SOCIO TOURS LTD.
Data Protection
We take full responsibility for ensuring proper security measures are in place to protect your personal information. The booking information that you provide to us will be passed on only to the providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, data protection controls may not be as strong as in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to complete your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available on request.
Never share your Manage your Booking order number with anyone that you do not want to be able to administer your booking. When you have finished in the Manage your Booking area of our site always click on the Logoff button on the Web site to exit the application and prevent further access to your account. When using a public PC (such as in a library or school), also close the browser when you are finished. Socio Tours cannot be held responsible where changes are made to your booking without your permission if they have been made by someone with access to your Manage your Booking order number.
We may also contact you from time to time with details of any special offers we may have available.
On line user reviews
The Hotel and Destination reviews and other views posted on the reviews section of our site are those of the visitors that have submitted them and are NOT the opinion of Socio Tours Reviews posted on our website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information.
We reserve the right to monitor any information transmitted or received through our review section. We reserve the right to reject or remove your review at any time at our sole discretion. We do not guarantee in any way that your review or any part of it will be displayed on our website.
Reviews submitted by users will be considered non-confidential and Socio Tours is under no obligation to treat such reviews as proprietary information Socio Tours shall have no duty to attribute authorship of reviews to you, and shall not be obligated to enforce any form of attribution by third parties.
If you have any concerns or queries about reviews which appears on our website please contact us at contract@sociotours.com
SERVICE CHARGES
In certain circumstances we apply a service charge for the services we provide.
Cancellation or amendment: Principal's charge + GBP 30.00 per person
Credit card charge:
Debit Card Charge:
Change of hotel: Cancellation of original hotel + difference (if any) in cost of hotels + GBP 80.00 administration fee.
Late payment surcharge: GBP 20 per person per day late
Change of title, initial, first name or surname once booking made: Principal's charge plus GBP 30.00 per person